Refund & Return Policy

1. Overview

We want you to be satisfied with your Peak State purchase. This policy sets out your return and refund rights. It operates in addition to - and does not limit - your statutory rights under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986.

2. Our 14-Day Change-of-Mind Return Policy

If you change your mind after receiving your order, you may return the product within 14 calendar days of receipt, provided that:

• The product is unopened (factory seal intact);
• The product is in its original, undamaged condition and packaging;
• You contact us within the 14-day period to initiate the return.

Once we receive and inspect the returned product, we will process a full refund of the purchase price to your original payment method within 5-10 business days. Return shipping costs are the responsibility of the customer in change-of-mind returns, unless we arrange a prepaid return label at our discretion.

3. Faulty, Damaged, or Incorrect Products

Under the Consumer Guarantees Act 1993, if a product is faulty, damaged in transit, or not as described, you are entitled to a remedy - which may be a repair, replacement, or refund, depending on the circumstances and the nature of the failure.

If you receive a product that is:

• Damaged on arrival;
• Incorrectly described on the Site;
• The wrong item;
• Past its use-by date at the time of delivery;

please contact us within 7 days of receipt at info@skeletonrinse.world with your order details and, where possible, a photograph of the issue. We will arrange a replacement or full refund, including return shipping costs where applicable.

4. Products Not Eligible for Return

We are unable to accept returns of:

• Opened products (factory seal broken), for hygiene and food safety reasons - unless faulty;
• Products returned after 14 days of receipt (change of mind) - unless there is a CGA guarantee failure;
• Products not purchased through this website.

These exclusions do not affect your rights under the Consumer Guarantees Act 1993 for faulty or misdescribed products.

5. How to Initiate a Return

1. Email us at info@skeletonrinse.world with subject line "Return Request - [Your Name]".
2. Include your order reference (if available), the reason for return, and whether the product is opened or unopened.
3. We will respond within 1-2 business days with return instructions and, where applicable, a return address.
4. Once we receive and inspect the product, we will process your refund within 5-10 business days.

Do not return products without first contacting us, as this may delay processing.

6. Refund Method

Refunds are processed to the original payment method used at the time of purchase. If you paid on delivery (cash), refunds will be issued by bank transfer to a New Zealand bank account you nominate. We will confirm the refund amount and processing timeline in writing by email.

7. Your Statutory Rights

This policy is in addition to your statutory consumer rights under New Zealand law. The Consumer Guarantees Act 1993 provides guarantees that goods will be of acceptable quality, fit for purpose, match their description, and have clear title. The Fair Trading Act 1986 prohibits misleading conduct. Nothing in this policy limits those statutory rights.

If you believe your statutory rights have been breached and we cannot resolve the matter, you may contact the Consumer Protection service (consumerprotection.govt.nz) or the Commerce Commission (comcom.govt.nz).

8. Contact for Returns

The Stonebridge Review Ltd
17 Commerce Street, Auckland 1010, New Zealand
Email: info@skeletonrinse.world
Phone: +64-9-378-4521